The Lockdown Diary - DAY 120
Posted 7th August 2020 at 15:04 by Cormack
Tuesday 22 July - DAY 120
No internet. No engineer contact. I rang to find out I’d wasted four days because despite serving 31 days’ notice, the internet was turned off after 10 working. We had not asked for that (indeed the very opposite - keep us on until crossover). So, to recap...
We’ve been at home now for some 120 days and the strain on the web connection is palpable. Stone Age phone of mine notwithstanding, there are on any given day eight or nine other devices on the connection. The back room is set up as an office space, we have the kids’ old combi tellies as monitors and it works well but for the strain on the connection. Sky can’t provide increased speeds because of our local hub is on the end of its range and as there are quite a few working at home in our distributary vein of the body of Liverpool, so there are days we were struggling.
So, we decided to move to Virgin, who can do the levels of traffic needed. Actually, no, that’s not right. So, it was decided to move to Virgin. That’s better. I’m not involved - the Sky is in my name, but I said I didn’t want any part of it and it’s an ideal opportunity for Mrs C to put it in her name and so not mither me for any passwords or to ring them for any reason.
We served 31-day notice on 4 July and arranged for Virgin to take over on 4th August. Sky would go off on that date, Virgin would be activated, minimum disruption.
Except it’s me. Sky agreed to do this and promptly put a 10-working day closure notice on the broadband, didn’t tell us and refunded the rest of the month.
Not the phone.
Not the TV.
Just the thing we specifically asked to keep on.
So, at 11am on Friday #116, it went off. And after I rang Sky, they said “no it’s fine, we’ll get an engineer to look into it inside 72 hours”. I rang back today and was told what I said above – shutdown and refund. They could reconnect but it would take two weeks, which would mean they would reconnect us and then I assume immediately disconnect us because that would be the day we were actually to leave...
Not laughing.
We asked Virgin if they could step in and put us online quicker and they said yes, how about Thursday? That’d be lovely, said Mrs C. They texted back to say they either could or couldn’t, and it would be the original day, which we didn’t now whether that was now the new day or the 4th August. We’d find out on #121 when they opened for calls.
I am not confident.
Recommended listening - Depeche Mode, Enjoy the Silence
Humph.
Stay well.
No internet. No engineer contact. I rang to find out I’d wasted four days because despite serving 31 days’ notice, the internet was turned off after 10 working. We had not asked for that (indeed the very opposite - keep us on until crossover). So, to recap...
We’ve been at home now for some 120 days and the strain on the web connection is palpable. Stone Age phone of mine notwithstanding, there are on any given day eight or nine other devices on the connection. The back room is set up as an office space, we have the kids’ old combi tellies as monitors and it works well but for the strain on the connection. Sky can’t provide increased speeds because of our local hub is on the end of its range and as there are quite a few working at home in our distributary vein of the body of Liverpool, so there are days we were struggling.
So, we decided to move to Virgin, who can do the levels of traffic needed. Actually, no, that’s not right. So, it was decided to move to Virgin. That’s better. I’m not involved - the Sky is in my name, but I said I didn’t want any part of it and it’s an ideal opportunity for Mrs C to put it in her name and so not mither me for any passwords or to ring them for any reason.
We served 31-day notice on 4 July and arranged for Virgin to take over on 4th August. Sky would go off on that date, Virgin would be activated, minimum disruption.
Except it’s me. Sky agreed to do this and promptly put a 10-working day closure notice on the broadband, didn’t tell us and refunded the rest of the month.
Not the phone.
Not the TV.
Just the thing we specifically asked to keep on.
So, at 11am on Friday #116, it went off. And after I rang Sky, they said “no it’s fine, we’ll get an engineer to look into it inside 72 hours”. I rang back today and was told what I said above – shutdown and refund. They could reconnect but it would take two weeks, which would mean they would reconnect us and then I assume immediately disconnect us because that would be the day we were actually to leave...
Not laughing.
We asked Virgin if they could step in and put us online quicker and they said yes, how about Thursday? That’d be lovely, said Mrs C. They texted back to say they either could or couldn’t, and it would be the original day, which we didn’t now whether that was now the new day or the 4th August. We’d find out on #121 when they opened for calls.
I am not confident.
Recommended listening - Depeche Mode, Enjoy the Silence
Humph.
Stay well.
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